Below is our recent interview with John Kanoski, CEO of Legal Files:
Q: What’s the best thing about Legal Files that people might not know about?
A: We’re old. This year we mark our 30th anniversary in the legal case management industry. That’s old for a software company, but it doesn’t mean we are stodgy. It means we know what we’re doing. We have a large variety of customers; customers with two users, customers with 2,000 users; customers in corporations, universities, government agencies, law firms, clinics; customers throughout the world. At this point we rarely encounter a challenge we haven’t see before and tackled. Our customers appreciate that they can leverage our expertise and our knowledge of best practices for each of them.
Q: Who is your ideal customer and why?
A: I’d like to say that every customer is ideal, but in reality, our ideal customers are the ones who value their own worth. The ones who realize that their specific organizational expertise, and consequently their ideas, suggestions and contributions are not only wanted, but required for any software implementation to be successful or, for that matter, for any software product in general to have long-lasting success.
Recommended: Q: Can you give us more insights into Legal Files case and matter management software?
A: Unlike many other products, Legal Files brings a true team concept to case and matter management. It shares and integrates the varied responsibilities and work product of all your team members, increasing collaboration and improving overall efficiency. Legal Files can store, and help you manage, an unlimited number of files, documents and users, and walk you through every aspect of case development. It is fully customizable so each of our customers determines the look and language that is meaningful to their organization, or a particular department or location. Your Legal Files system can and will look—and work—quite differently than someone else’s Legal Files system.
Q: What makes Legal Files unique in the market?
A: What makes Legal Files unique is that it combines the customization/configuration capabilities usually only found in an expensive custom-built solution, with the reasonable cost of a commercial, off-the-shelf product. You see, Legal Files is configured to meet the requirements of each of our customers using non-technical tools that are part of the product. Consequently, we are able to employ a streamlined implementation process using a minimal number of steps needed to reach the end goal—which is a working software system that meets or exceeds the expectations of our customer.
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Q: What can we expect from Legal Files in the future?
A: More of the same—we’re going to continue to listen to our customers. We have been successful for three decades by offering innovative software and responsive customer service, and most importantly, by building longstanding partnerships with our customers. Legal Files Software has flourished—and so have our customers. We’re not going to change that now.
