The ecommerce-focused AI phone platform now lets Shopify and Klaviyo brands turn customer audiences into automated phone campaigns handled end-to-end by an AI sales agent.
Consio, the AI phone platform built for ecommerce, has launched a new AI outbound capability that allows brands to automatically call customers across Shopify and Klaviyo audiences.
Instead of relying exclusively on email, SMS, or human sales teams for outbound campaigns, ecommerce brands can now assign an AI voice agent to work through customer segments automatically.
The AI agent can place the calls, understand the context behind each customer, answer product questions, recommend products, create orders, send checkout links by SMS, transfer customers to a human when necessary, and track the revenue generated from each conversation.
The goal is to bring phone outreach into the same automated workflows ecommerce brands already use across channels such as email and SMS.
Turning Shopify audiences into phone campaigns
Brands can connect Shopify and Klaviyo audiences directly to Consio and choose which customers they want the AI agent to contact.
Campaigns can be created around audiences such as:
- Abandoned carts and checkouts
- Failed payments
- High-intent leads
- VIP customers
- Customers at risk of cancelling a subscription
- Customers due for replenishment
- Post-purchase upsell opportunities
- B2B and wholesale leads
Each campaign can have its own objective, opening, instructions, calling hours, and contact rules.
Once the campaign is launched, the AI agent automatically works through the audience rather than requiring a sales representative to manually dial every customer.
Because the audience remains connected to Shopify or Klaviyo, the campaign can continue working from the latest customer segment instead of relying on static contact lists.
An AI agent that knows who it is calling
One of the biggest challenges with automated phone outreach is context.
A generic AI agent calling a customer without understanding their history can quickly create a poor experience.
Consio approaches this differently by giving the AI agent ecommerce context before the conversation begins.
Depending on the customer, the agent can have access to information including their shopping cart, previous purchases, past conversations, customer notes, tags, and other Shopify data.
That means an abandoned-checkout call can begin with an understanding of what the shopper was considering purchasing, while a replenishment campaign can use information from a previous order.
The AI can therefore adapt the conversation around the customer rather than treating every outbound call as the same scripted interaction.
Giving AI the tools to close a sale
Consio’s outbound agent is designed to do more than simply start conversations.
During a call, the AI can search the merchant’s product catalog, check live inventory, recommend products, and create Shopify draft orders.
When a customer is ready to purchase, the agent can send a checkout or payment link by SMS while the conversation is still taking place.
For situations where a customer wants to speak with a person, the AI can transfer the call live to the merchant’s team with the conversation context available.
This creates a workflow where AI can handle a large portion of an outbound campaign automatically while still bringing in a human representative when needed.
From abandoned checkout recovery to customer retention
Abandoned checkout recovery is one of the most straightforward applications.
Instead of sending another automated email after a shopper leaves the checkout process, a brand can create an audience of abandoned checkouts and have the AI agent call those customers.
The same infrastructure can also be applied across the customer lifecycle.
A brand could contact a customer after a failed payment, reach a high-value customer with a VIP offer, follow up with someone who has shown strong purchase intent, recommend a complementary product after an order, or remind a customer when it may be time to reorder a product.
Subscription businesses can also use outbound calls to reach customers before churn or following a cancellation request.
For B2B and wholesale businesses, the agent can follow up with leads, draft orders, and existing accounts while having the relevant product and customer information available during the conversation.
Measuring revenue generated by AI calls
Outbound phone campaigns have traditionally been difficult to measure against other ecommerce channels.
Consio connects each conversation back to the customer and order activity.
After an outbound call, brands can access the recording, transcript, AI-generated summary, disposition, customer timeline, and any attributed order associated with the conversation.
Campaign reporting includes metrics such as answer rate, conversion rate, attributed orders, and revenue.
This allows teams to see not only how many customers the AI called, but what those conversations actually generated.
AI and human representatives on the same platform
Although the new capability focuses on automated AI outbound campaigns, Consio also allows human sales representatives to work outbound campaigns through its ecommerce power dialer.
Brands can therefore decide campaign by campaign whether an AI agent or human representative should make the calls.
High-volume workflows such as abandoned checkout recovery or replenishment can be automated, while high-value carts, VIP customers, wholesale opportunities, or other strategic conversations can be handled directly by a sales representative.
Both approaches use the same ecommerce context and reporting infrastructure.
This also gives brands the ability to compare performance across AI and human callers using metrics such as connection rate, conversion, attributed orders, and revenue.
Launching an AI outbound campaign
Setting up an outbound campaign begins by connecting Shopify and, where relevant, Klaviyo.
Consio synchronizes customers, products, orders, and audiences.
The merchant then selects the customer segment it wants to contact and defines the objective of the campaign, along with instructions, calling hours, and contact rules.
Finally, the merchant assigns the AI voice agent and launches the campaign.
From there, the AI begins working through the audience automatically and logs the resulting conversations and revenue back into Consio.
For ecommerce brands already automating customer communication through email, SMS, and chat, AI outbound calling introduces another channel that can now operate programmatically from the same customer data.
More information about Consio and its AI outbound capabilities is available at Consio.ai.
About Consio:
Consio is an AI phone platform built specifically for ecommerce brands.
The platform combines AI voice agents, outbound calling, ecommerce power dialing, SMS and MMS, customer context, and revenue attribution to help brands manage sales and customer conversations over the phone.
Consio integrates with ecommerce workflows and platforms including Shopify and Klaviyo, allowing both AI agents and human representatives to work with customer and order context during conversations.
