Listen to this articleMyCloudCure is a remote technical support provider that can support your IT needs from the cloud. It supports residential and small businesses on almost any device or peripheral. MyCloudCure can support your technology needs from the cloud, in about an hour with flat rate service pricing. Recent interview below is with Mark Constantino, CEO and Co-Founder of MyCloudCure.
Q: Tell us your story and something more about MyCloudCure?
A: We’re the best in client relations and remote technical support. We scale to fit the need of our customers. Be it a grandma who needs a tune-up on her computer, a family that has a few viruses on their laptops, a self-employed business owner who can’t afford support contracts or small businesses who can’t afford to hire an IT Helpdesk. Our goal is to be a simple, reliable and affordable online helpdesk.
Our startup has been the lifelong effort and an incredible journey for everyone involved. It started with establishing my lifelong dream of MC Computer, back on “Pi” day, 3.14.2012. Next came assembling our team and the overall contributions were huge by all. Andrew Gaudian (our CIO and Co-Founder) and I started building the brand. As a small business startup, we started out doing something completely different and then realized we had several crucial pivots to make as a new and evolving service provider.
As a team, we shifted directions and set out with a new platform partner NerdDeck – the best platform in the industry. It gave us the freedom to build a revolutionary new brand through NerdDeck Premium Tech Support. Soon, MC Computer became MyCloudCure the brand and online remote support offerings that we launched on 11.1.2013. In less than a year, we made the pivot.
The next chapter for our company really started when we launched and started supporting hundreds of new clients, as our team converted many local customers and partners. This year we expect to see exponential growth in our reseller, re-branding and referring partner verticals. So we’re currently seeking partners in the ISP, e-Commerce and IT Solutions Provider space. We support the individual home users, business and even service providers, as a value added resource offering. All provided through the “best in cloud” infrastructure solutions. It has been an incredible 8 months since launch.
Anyone interested in seeing for themselves how simple, reliable and affordable our tech support is, should visit MyCloudCure – signup is free!
All sessions begin with a free diagnosis, delivered from the cloud by a real remote support specialist. 30-day Guarantee! Want to sample our services for free? Your first Tune-Up is on us. Use the coupon code “FREETUNE” and enjoy us with family and friends. Our Premium Tech Support experience is one of a kind. We’re still a growing brand, expanding nationally this year. Out to change the world of online remote support.
Q: Could you tell us more about your pricing?
A: Our pricing is simple. All service interactions begin with a free diagnosis via live chat on our website, or toll free phone (855-365-CURE). In just few moments you’ll be connected with your go-to remote support specialist. It is supported by our in-house partners. When we find a problem, or when you need us to check if you need a service performed, we will offer you a remote service to fix those problem(s).
All services are one low flat rate per service. No need to pay monthly fees or license costs. It’s IT as a Service and Support as a Service, so most issues are resolved in about an hour – for just $49.99 per service. All backed by a 30-day warranty the entire cloud helpdesk staff will stand behind. Check your receipt for a discount off your next tech problem. A few days (to a week) after your remote service, you’ll be contacted by one of our Client Relations TechHelp Advisers. A Client Relations Manager will quickly check in just to make sure your issues are still resolved, offering assistance as needed. Scheduling of follow-up appointments, etc. We always show our appreciation and gratitude for their business!
Q: Do you have plans to expand globally?
A: Yes, we do plan to establish our brands operations in 2015, based in the EU through our in-house partners in Germany. The power of the remote support back-end that our platform partners utilize, gives us the strength to be able to make a global remote support impact, no matter where or when people need Tech Help. They just need an internet connection!
Q: What are your plans for the future?
A: Our plans are to be the complete cloud cure, by partnering with leading national IT solutions providers. By pairing with eCommerce providers through a referring partnership, we offer generous residually earning commission revenue with those service providers, supporting their customers in all new innovative and convenient ways.
I’m also a Partner Relations Manager with NerdDeck, so for those ISP’s looking for their own branded solution, may also contact me to learn more about how to build their own brand offerings, on the NerdDeck platform. Turn-keying their own brand’s Premium Tech Support department! At no cost to them, with very little integration time needed.
Q: How would you convince the reader to start using your services?
A: From the start, knowing what a customer needs, we’ve been powered by our motivation and drive to re-invent the online remote support experience. Pairing with the right partners is what makes us the most simple, reliable and affordable online helpdesk solution. Transparency with our customers, along with security and innovation, drives our value! Gone are the days of paying per hour at a local IT shop, or per year at a big box retailer. We’re finding that once customers give us a try, they never need another solution and become clients for life.
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